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Phone: (250) 334-3312   •   787 Cumberland Road, Courtenay

Phone: (250) 334-3312
787 Cumberland Road, Courtenay

I’ve had an accident. What do I do now?

Contact your insurance company to report the accident. Once they have issued you a claim number, call us and we can process the claim on your insurer’s behalf.

Are you accepted by all major insurance companies?

Yes. See a list of the more common insurance companies we work with on our Insurance Claims page.

I have both private insurance and ICBC insurance. To whom do I report my accident?

If you have private insurance as well as ICBC coverage, you must contact your private insurance company to report your claim.

Do I have to take my car into ICBC for them to see the damage to the vehicle?

We’re authorized to complete most estimates on site at our facility, so you don’t have to go to ICBC for an assessment. 

The person who hit my car doesn’t want to involve the insurance companies and just wants to pay out of pocket for the repair.

This is fine, as long as the person understands that the estimate we provide is just that—an estimate. Prices can change during the repair process for various reasons, like hidden damage, changes in parts pricing, etc.

Do I get a courtesy car while my car is being repaired?

In most cases, we can set you up with a courtesy car at our facility. 

Can you match my paint colour exactly?

Yes! We pride ourselves on our ability to match factory finishes using the OEM colour-matching system. CSN Reliable Auto Body Ltd. uses only water-borne paints of the highest quality from SIKKENS, and we adhere to their processes at every step of the way.

Do I need an appointment for an assessment or estimate?

Yes, in order for CSN Reliable to give you our undivided attention and the best customer service possible we will book you in for a short assessment appointment before scheduling your vehicle in for repair. Please call or use our online tool to book your assessment appointment.

Why can’t I get an assessment or estimate over the phone?

Vehicle damage varies and there may be more to your repair than meets the eye. Bringing your vehicle in for a brief assessment allows us to give you the most detailed and accurate picture of what repairs are needed. 

How long will it take to repair my vehicle?

Our goal is to provide your collision repair service and get you back on the road as soon as possible. Our technicians strive to provide you with a realistic timeline that takes into account all factors that may affect the time it takes to repair your vehicle, like the extent of the damage, the availability of parts, and the insurance approval process. 

Are your collision repairs under warranty?

Our collision repairs come with a Limited Lifetime Warranty. Please ask us for details regarding the terms and conditions of the guarantee.