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Phone: (250) 334-3312   •   787 Cumberland Road, Courtenay

Phone: (250) 334-3312
787 Cumberland Road, Courtenay

Insurance Claims

Insurance Claims

Do you have an ICBC Claim?

Let CSN Reliable Auto Body Process your ICBC and Third-Party Collision Repair Insurance Claims.

If you’ve had a collision, we’re here to help. In most cases, once you’ve got your claim number, you can contact us and we can handle the rest of the process for you. We know this is never a fun experience to go through, but our goal is to make it as simple and stress-free as possible. We’ll explain how the process works and the possible repair timeline, talk about courtesy cars, and answer any questions you may have.

Our process is broken into four steps to get you back on the road as soon as possible:

Step 1

GET A CLAIM NUMBER

Contact ICBC or your private insurance company to report the incident. You will be given a claim number. 

Step 2

CONTACT US WITH YOUR CLAIM NUMBER

Once you have a claim number, book an appointment time for a brief initial assessment.

Step 3

WE ASSESS THE DAMAGE

We’ll assess the damage and repair cost, book your repair date, and arrange a courtesy car. 

Step 4

WE DO THE WORK

You bring your car back, we do the work, you drive away happily in your good-as-new vehicle.

Private or Third-Party Insurance

Our facility doesn’t just cover ICBC claims – we also manage third-party insurance claims, whether comprehensive or collision.

We know that many people get third-party insurance, and that is why we work with many other companies as well. We work with these other companies because we know that when you purchased your insurance, you were working hard to protect yourself, and we want to support you. if you recently got in an accident and need work completed for third-party insurance claims in Courtenay or the surrounding area, call us today and we will help you. We will guide you through each step of the insurance process.

Insurance Companies We Work With

The primary insurance companies we have worked with in the past are:

Insurance Corporation of British Columbia (ICBC)

Alberta Insurance

Economical

Royal Sun Alliance

Intact

CAA/BCAA

CAA/BCAA

Northbridge

Automotive Retailers Insurance (ARI)